Careers
Join the Banished
The Banish Zone is a gathering place for players, collectors, hobbyists, and competitors. Every day brings new tournaments, new collections, new faces, and new opportunities to help build the community that surrounds them.
We're looking for a dependable individual who takes pride in their work, enjoys learning, and understands that the best game stores are built through consistency, attention to detail, and genuine customer service. From helping customers find the perfect addition to their collection to preparing events and maintaining our play space, every member of our team plays an important role.
If you're ready to work somewhere a little different, we invite you to join us and take your place among the banished.
Your Responsibilities
Retail staff members are expected to be the helpful and friendly first point of contact for our customers. They are expected to be engaging, approachable, and knowledgeable about the products we sell. This includes:
Sales and Customer Service
* Greeting customers
* Building rapport for customer retention (relationship development)
* Ability to manage customer concerns (refunds, price inquiries, special orders, event details, etc.)
* Managing transactions within the point-of-sale software, registers, and other sales tools
Event Hosting
* Running and maintaining the pace of an event
* Collect registrations
* Collect round results
* Operating the appropriate tournament software for the event
* Prize distribution
Product Display Maintenance
* Stocking/restocking products
* Keeping the retail space presentable and inviting
* Identifying any issues with products, labels, or signage and reporting them to a manager
Upkeeping Store Presentation
* Routinely taking out trash and replenishing bathroom stock
* Breaking down empty boxes as we move through inventory
* Keeping the space clean and tidy
* Contributing to the completion of routine upkeep and chores
Our Ideal Candidate:
While candidates will have plenty of opportunities to learn skills on the job, our ideal candidate will possess the following qualities coming into the role:
Passionate
Loves the games, hobbies, and communities we have nurtured and wants to help grow these hobbies and communities.
Personable
Communicates with customers easily, provides a positive and level-headed approach to problem solving, and has experience that reflects such qualities in a retail or customer support role. Is outgoing, loves to chat about games/hobbies and makes customers feel included in the communities.
Communicative
Able to communicate directly and effectively with coworkers, especially during high-stress moments during peak hours. Able to provide and receive feedback with management to elevate everyone’s abilities
Organized
Able to manage and prioritize multiple tasks during various parts of the workday (including during peak and non-peak hours.)
What We Offer
The Banish Zone provides competitive compensation and benefits as a small yet quickly growing business.
Part-time Retail Associates can expect the following compensation and perks:
* $15+/hourly wage based on experience and other factors.
* 10% employee discount (some restrictions apply)
* Scheduling accommodation for school.
* An improvement-minded workplace that values and rewards initiative and innovation
* Opportunities to grow your career in this field
How to Apply: The Banish Zone is currently accepting applications for this position. To apply or ask for more details, please send a resume or application via email at tbz@thebanishzone.com or talk to us in the store for an application. We will do our best to contact you as soon as possible.